Terms of Service

Effective Date: July 2026

Welcome to BonsaiSei. These Terms of Service (“Terms”) govern your access to and use of the BonsaiSei website, including all products, services and content made available through our website.

By accessing our website or purchasing products from BonsaiSei, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use our website.

1. About BonsaiSei

BonsaiSei is an Australian business offering premium health and wellness products through our online store.

Throughout these Terms, the words “we”, “our”, and “us” refer to BonsaiSei, while “you” and “your” refer to the customer or website user.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• All information you provide is accurate and complete.

3. Products

We make every effort to ensure product descriptions, specifications, ingredients and images are accurate at the time they are published.

However:

• Product packaging may occasionally differ from website images.
• Colours may vary depending on your display settings.
• Product availability is subject to change without notice.
• We reserve the right to discontinue or modify products at any time.

Information provided on this website is intended for general informational purposes only and should not be relied upon as medical advice.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes or inaccurate product information at any time.

5. Orders

Submitting an order does not guarantee acceptance.

An order is considered accepted only once payment has been successfully processed and you receive an order confirmation from us.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Cancel orders where pricing errors have occurred.
• Decline orders suspected of fraud or misuse.

If payment has already been processed for a cancelled order, a full refund will be issued.

6. Payment

We accept payment methods displayed during checkout.

By placing an order, you warrant that you are authorised to use the selected payment method.

Orders remain our property until full payment has been received.

7. Shipping and Delivery

Shipping information, estimated delivery times and shipping charges are outlined in our Shipping Policy.

While we aim to dispatch orders promptly, delivery times are estimates only.

We are not responsible for delays caused by:

• Freight carriers
• Weather events
• Customs processing
• Industrial action
• Circumstances outside our reasonable control

Risk in the products passes to you upon delivery.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Where required by law, customers are entitled to repairs, replacements or refunds.

These Terms are intended to operate alongside, and not replace, your statutory consumer rights.

10. Health Information

The information provided on this website is for general educational purposes only.

Unless expressly stated, our products are not intended to diagnose, treat, cure or prevent any disease.

Always seek advice from your doctor, pharmacist or other qualified healthcare professional before using supplements, particularly if you:

• Are pregnant or breastfeeding.
• Have a medical condition.
• Take prescription medication.
• Have allergies or dietary restrictions.

Individual results may vary.

11. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Interfere with website security.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software or harmful code.
• Copy or reproduce website content without permission.

We reserve the right to suspend or terminate access where these Terms are breached.

12. Intellectual Property

All content on this website, including:

• Logos
• Branding
• Product names
• Product descriptions
• Images
• Graphics
• Videos
• Website design
• Text

is owned by or licensed to BonsaiSei and is protected under Australian intellectual property laws.

No material may be copied, reproduced, distributed or used without our prior written consent.

13. Third-Party Services

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

We are not responsible for the content, privacy practices or operation of third-party websites.

14. Limitation of Liability

To the maximum extent permitted by law, BonsaiSei excludes liability for indirect, incidental, consequential or special damages arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by law, including rights available under the Australian Consumer Law.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your personal information in accordance with that policy.

16. Changes to these Terms

We may amend these Terms from time to time.

Updated versions will be published on this website with a revised effective date.

Continued use of the website following publication of updated Terms constitutes acceptance of those changes.

17. Governing Law

These Terms are governed by the laws of Western Australia and the laws of the Commonwealth of Australia.

Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Western Australia.

18. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the entire agreement between BonsaiSei and customers regarding the use of our website and the purchase of our products.

20. Customer Care

If you have any questions regarding these Terms of Service, please contact us.

BonsaiSei

Email: hello@bonsaisei.com.au

Website: bonsaisei.com.au

We aim to respond to all enquiries within 1–2 business days.